IT Help Desk Engineer (12 months contract)
About the role
The IT Help Desk Engineer (12 months contract) is responsible for providing end user support and maintaining IT infrastructure. The role involves troubleshooting hardware, software, and network issues, assisting users with IT tasks, managing IT assets, and ensuring security measures are in place. The engineer will also handle software installations, updates, and user account management, as well as monitor IT systems and ensure compliance with policies and regulations. Candidates should have strong communication skills, technical proficiency, and the ability to work under pressure in a dynamic environment. A bachelor's degree in a relevant field is preferred, and experience in IT support or helpdesk roles is advantageous.
Must have
- Bachelor’s degree in computer science, Information Technology, Computer Engineering, or Information Systems is preferred.
- Experience in IT support, helpdesk, or a similar role would be an added advantage.
- Flexibility and willingness to handle fast paced, dynamic work environment.
- The candidate should be willing and able to work a 9-hour shift covering the period from 9.00am to 9.00pm.
Nice to have
- Additional industry recognized certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, CISSP, AWS Certified Solutions Architect and Azure would be an added advantage.
Technologies
- AWS
- Azure
- CCNA
- Cisco
- CISSP
- CompTIA Security+
- Linux
- macOS
- Wi-Fi
- Windows
Highlights
The candidate must be willing and able to work a 9-hour shift covering the period from 9.00am to 9.00pm. Industry certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, CISSP, AWS Certified Solutions Architect, and Azure are considered an added advantage. The position is a 12-month contract.
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