Senior Administrator - Monitoring Tools, Event Monitoring
About the role
The Senior Administrator (Monitoring Tools, Event Monitoring) at HCLTech Sri Lanka is responsible for providing advanced technical support by analyzing and troubleshooting complex incidents using monitoring tools and event management systems. The role involves conducting root cause analysis, collaborating with cross-functional teams, managing knowledge bases, and supporting team onboarding and training. The position also requires monitoring system performance and security alerts, driving positive customer experiences, and maintaining compliance with organizational standards. Candidates should have advanced proficiency in monitoring and event management tools, a strong understanding of IT support processes, and relevant experience in IT operations or technical support roles. The role is based onsite in Colombo.
Must have
- Advanced proficiency in monitoring and event management tools.
- Strong understanding of IT support processes and incident management frameworks.
- Expertise in computer network operations and job/batch scheduling.
- Familiarity with security best practices and technical troubleshooting methodologies.
- Excellent analytical and problem-solving skills with the ability to perform effectively under pressure.
- Strong communication and collaboration skills.
- Relevant experience in IT operations, monitoring, or technical support roles.
Nice to have
- Bachelor's degree in Computer Science, Information Technology, or a related discipline (preferred).
- ITIL Foundation Certification is an advantage.
- Additional certifications in monitoring tools or network operations are beneficial.
- Experience in contact center operations will be considered an advantage.
Technologies
- ITIL
Highlights
The position is onsite in Colombo, Sri Lanka. A Bachelor's degree is preferred but not mandatory. ITIL Foundation Certification and additional certifications in monitoring tools or network operations are considered advantageous. Experience in contact center operations is also an advantage.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka