Customer Support Specialist - US Shift (3 Months Renewable Contract)
About the role
XeynergyTM, a software development and IT services company based in Colombo, Sri Lanka, is seeking an Application Support Specialist to provide remote customer support for a US-based partner company. The role involves monitoring customer operations via software applications, troubleshooting and resolving customer issues, escalating unresolved matters, providing feedback, preparing reports, and documenting technical knowledge. The position is a 3-month renewable contract, with renewal guaranteed for strong performers. Candidates should have excellent English communication skills, strong IT literacy, and at least 2 years of experience in a similar role.
Must have
- Excellent command in written and spoken English
- Excellent IT literacy skills (MS Office & Google Applications)
- Ability to take initiative and work with minimal supervision
- Minimum 2 years of experience in a similar role
- Please note that being able to work in US work hours (CST) is a mandatory requirement
Nice to have
- Bachelor's Degree or an equivalent educational qualification would be an added advantage
- Experience in the Logistics domain would be an added advantage
Technologies
- Microsoft 365
Highlights
This is a remote position requiring work during US Central Standard Time (CST) hours. The contract is for 3 months, with guaranteed renewal for good performers. A bachelor's degree and experience in the logistics domain are advantageous but not mandatory.
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