SENIOR EXECUTIVE – CUSTOMER EXPERIENCE & ANALYTICS
About the role
Associated Motorways (Pvt) Ltd. (AMW), a leading company in the automotive industry and a subsidiary of the Al-Futtaim Group, is seeking a Senior Executive – Customer Experience & Analytics. This role involves managing and analyzing customer satisfaction indices (CSI, SSI, NPS) and feedback across AMW's automotive brands. The position is responsible for converting customer insights into actionable recommendations, developing dashboards and reports, driving customer recovery initiatives, and collaborating with cross-functional teams to enhance customer experience and loyalty.
Must have
- Bachelor's Degree in Business Management, Marketing, Statistics, Economics, Data Analytics, Automotive Management, or a related discipline.
- Minimum 3 years of experience in customer experience, customer insights, market research, CRM, business analytics, data analytics, or automotive customer service.
- Strong proficiency in Microsoft Excel, PowerPoint, and Word.
- Customer insight and survey analytics.
- Power BI, data visualization, and dashboard development.
- CRM and customer database analysis.
- Advanced Excel and PowerPoint skills.
- Commercial awareness and business acumen.
- Strong analytical and problem-solving skills.
- Effective stakeholder management and collaboration.
- Excellent communication and data storytelling skills.
- Initiative and continuous improvement mindset.
Nice to have
- Experience in customer satisfaction programmes, survey analytics, or automotive customer operations will be an advantage.
- Familiarity with Power BI, dashboard development, and data visualisation tools.
Technologies
- CRM
- Data Analytics
- Data Visualization
- Excel
- Power BI
- Powerpoint
- Statistics
Highlights
Applicants should send their resume to AMW.Careerswithus@amwltd.com with the specified subject line within 14 days of the advertisement. The company is a fully owned subsidiary of the Al-Futtaim Group, U.A.E. and is a major player in the Sri Lankan automotive sector.
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