Senior Technical Service Manager
About the role
The Senior Technical Service Manager – Infrastructure & Cloud will be responsible for the operational management and service delivery of a large-scale hybrid infrastructure environment, overseeing both on-premises and AWS cloud infrastructure. The role involves ensuring operational stability, SLA compliance, incident management, and customer satisfaction, while facilitating the transition to AWS. The manager will coordinate support teams, manage stakeholder relationships, and lead ITIL-based service management processes. The position requires strong technical leadership, experience with enterprise infrastructure, and the ability to drive continuous service improvement.
Must have
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 10+ years of experience in Infrastructure Operations, Technical Service Management, or Managed Services.
- Proven experience managing enterprise on-premises infrastructure, including: Windows/Linux servers, VMware, Active Directory, Networking, Storage, Backup and Disaster Recovery.
- Hands-on experience managing AWS infrastructure and cloud operations.
- Strong understanding of AWS services such as EC2, VPC, IAM, CloudWatch, Systems Manager, and AWS Backup.
- Experience managing hybrid infrastructure environments across on-premises and cloud platforms.
- Exposure to infrastructure modernization or cloud migration programmes, with the ability to ensure operational readiness and seamless transition into managed services.
- Strong understanding of ITIL Service Management processes, including Incident, Problem, Change, and Major Incident Management.
- Experience with enterprise ITSM and monitoring platforms such as ServiceNow, Jira Service Management, Datadog, SolarWinds, Splunk, or similar tools.
- Strong client-facing communication and stakeholder management skills.
- Proven ability to lead infrastructure support teams and coordinate cross-functional technical resources.
- Strong technical leadership and service management capabilities.
Nice to have
- AWS Certified Solutions Architect – Associate or AWS SysOps Administrator – Associate – highly desirable.
- AWS Certified Solutions Architect – Professional – an added advantage.
- ITIL v4 Foundation or higher.
- Microsoft Azure Administrator, Windows Server Hybrid Administrator, VMware VCP, or PMP certifications will be considered an advantage.
Technologies
- Active Directory
- AWS
- Azure
- CloudWatch
- Datadog
- EC2
- IAM
- ITIL
- Jira
- Linux
- Pmp
- ServiceNow
- SolarWinds
- Splunk
- VMware
- VPC
- Windows
- Windows Server
Highlights
Applicants should send their updated CV to careers@talentstudio.io. The role is based in Sri Lanka and is full-time. Preferred certifications include AWS and ITIL, with additional certifications in Azure, VMware, or PMP considered advantageous.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka