Technical Support Representative
About the role
ASN IT is seeking a Technical Support Representative to serve as the first point of contact for clients, delivering professional customer support and basic technical troubleshooting. The role involves handling customer calls and support requests, creating and managing support tickets, escalating complex issues, and maintaining accurate records. The ideal candidate should have strong communication skills, a problem-solving mindset, willingness to learn, and a positive attitude. Freshers are encouraged to apply, making this an excellent entry-level opportunity for those interested in IT support.
Must have
- We value communication skills, a problem-solving mindset, willingness to learn, and a positive attitude.
Highlights
This position requires working onsite during the night shift from 19:00 to 03:00 Sri Lanka Time. The role is suitable for freshers and those looking to start a career in IT support.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka