Customer Support Engineer (Internship)
About the role
The Customer Support Engineer Internship is designed for individuals passionate about technology and customer service. The intern will provide support for POS software via phone, chat, and remote access, assist with troubleshooting technical issues, guide users on system usage, and maintain professional communication with clients. The role also involves recording and tracking customer issues and resolutions. Candidates should have basic computer and software knowledge, good communication skills in Sinhala/Tamil and basic English, and the ability to learn quickly and solve problems independently. This internship offers a work-from-home arrangement, a monthly allowance, and the potential for future full-time employment.
Must have
- Basic knowledge of computers and software systems
- Good communication skills (Sinhala/Tamil + basic English)
- Ability to learn quickly and solve problems independently
- Friendly attitude and willingness to help customers
Nice to have
- Prior experience in customer support or IT is an advantage (not required)
Highlights
Working hours are Monday to Friday from 8:30 AM to 5:00 PM and Saturday from 8:30 AM to 1:00 PM. The internship provides a monthly allowance of Rs. 15,000. The position is remote (work from home).
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