Senior / ServiceNow Developer - ITSM
About the role
The Senior / ServiceNow Developer at NEXT Technology will be responsible for delivering and rolling out new functionality across the Core ServiceNow platform. The role involves scoping, implementing, and testing projects, developing and deploying platform changes, performing regression testing, and providing technical advice and reviews for junior team members. The position also includes driving best practices, utilizing Automated Test Framework (ATF), and designing automation using integrations and platform products. The ideal candidate will have demonstrable experience in ServiceNow development, hands-on implementation in ITSM or related areas, and strong technical knowledge of scripting, integrations, and Service Portal development. NEXT Technology is the IT partner of NEXT, a major UK retailer, and offers a dynamic environment focused on growth and innovation.
Must have
- Demonstrable experience in developing the ServiceNow platform.
- Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU.
- Experience with developing/customizing Workspaces.
- Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting.
- Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML.
- Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap).
- System integration experience using inbound and outbound web services (REST, SOAP).
- Effective communicator at all levels of the business.
- Proven capabilities in managing enterprise-level platforms
- Ability to work to tight deadlines and under pressure
Nice to have
- Knowledge of Agile and Scrum methodologies is advantageous.
- ServiceNow - Certified System Administrator (Desirable).
Technologies
- Agile
- AJAX
- Angular
- Bootstrap
- CSS
- HTML
- JavaScript
- Scrum
- ServiceNow
- SOAP
- Test Automation
- XML
Highlights
The role is based in Sri Lanka and involves working closely with NEXT, a leading UK retailer. The company values growth, creativity, and collaboration. ServiceNow Certified System Administrator certification is desirable but not mandatory.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka