L3 NOC Services Engineer
About the role
The L3 NOC Services Engineer will be responsible for managing and enhancing monitoring and alerting across multiple client environments for an established Australian managed services provider. The role involves distinguishing genuine incidents from false positives, improving monitoring standards, and identifying automation opportunities for recurring remediation tasks. The engineer will work closely with senior infrastructure engineers and technical stakeholders to build a proactive and efficient NOC environment. Key responsibilities include monitoring alerts, evaluating severity and business impact, escalating complex incidents, refining alert quality, developing monitoring practices, using automation, supporting endpoint security, overseeing backup monitoring, and contributing to improvements in monitoring platforms. The ideal candidate will have strong technical expertise in Windows infrastructure, Microsoft 365, networking, virtualization, PowerShell scripting, and experience with monitoring and alerting platforms. The company offers benefits such as medical insurance, home office setup allowance, internet and wellness allowances, flexible work arrangements, and support for industry certifications.
Must have
- At least 3 years of experience in an MSP NOC or infrastructure environment
- Strong Level 2 to Level 3 technical capability, with the confidence to independently assess infrastructure alerts and incidents
- Solid knowledge of Windows infrastructure and Windows Event Logs, including the ability to identify actionable events and distinguish them from informational noise
- Hands-on Microsoft 365 administration experience, particularly with Microsoft Entra ID, Exchange Online and Conditional Access
- Strong Windows Server administration skills, including Active Directory, DNS, DHCP, Group Policy and Certificate Services
- Good networking fundamentals, including TCP/IP, VLANs, site-to-site and client VPNs, and firewall rule-base interpretation
- Practical experience with Hyper-V or VMware virtualisation
- Strong PowerShell scripting skills, including the ability to develop scripts for administration, troubleshooting and automation
- Experience with monitoring and alerting platforms, patch management, endpoint security, backup operations and restore testing
- Familiarity with vulnerability remediation and CVE/CVSS concepts
- Ability to investigate issues methodically and determine when to remediate, automate, escalate or seek guidance
Nice to have
- Autotask
- Fortinet / FortiGate
- Microsoft Defender
- Veeam Backup & Replication
- Cisco networking technologies
- Nutanix and Citrix environments
- Syslog and SIEM platforms
- Rewst or similar automation and orchestration platforms
Technologies
- Active Directory
- Azure
- Cisco
- Citrix
- DHCP
- DNS
- EDR
- Microsoft Entra ID
- Firewall
- Fortinet
- Hyper-V
- macOS
- Microsoft 365
- PowerShell
- SIEM
- TCP/IP
- Virtualization
- VLAN
- VMware
- VPN
- Windows
- Windows Server
Highlights
Compensation is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). There are allowances for home office setup, internet, and gym/wellness. Flexible work arrangements are available, allowing work from home or office. The company reimburses for industry certifications and offers mental health support. Regular team events and recognition programs are part of the culture.
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