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AI Application Support Analyst
GSS HR Solutions Private Limtedlinkedin.com
Nov 4, 2026, 5:15 PM3h ago
Full-timeColombo District, Western ProvinceSupportMid level (3+ yrs)
About the role
The AI Application Support Analyst will provide Level 1 and Level 2 support for business-critical AI-enabled applications, including Generative AI solutions and AI-powered workflows, across global teams. The role involves troubleshooting application, API, integration, authentication, and data-related issues, monitoring application performance, and coordinating with various technical teams to resolve incidents and improve service. Candidates should have 3-8 years of experience, strong troubleshooting and customer support skills, and a background in supporting cloud-hosted business applications. A bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is required.
Must have
- Application Support / Production Support
- Incident & Problem Management
- SQL & Database Troubleshooting
- REST APIs, HTTP, JSON
- Azure Cloud Services
- Azure Monitor / Application Insights
- ServiceNow or similar ticketing tools
- Monitoring & Observability Tools
- Root Cause Analysis
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
- Strong troubleshooting and customer support skills.
- Experience supporting cloud-hosted business applications.
Nice to have
- Microsoft Copilot Studio
- Azure AI Services
- Generative AI / AI Agents
- CI/CD & DevOps Exposure
- Agile Experience
Technologies
- Agentic AI
- Agile
- Authentication
- Azure
- CI/CD
- DevOps
- Generative AI
- JSON
- Microsoft Copilot
- Observability
- REST
- ServiceNow
- SQL
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