Microsoft 365 Modern Work Solutions Engineer
About the role
Avensys Tech, a Microsoft-focused Managed Service Provider, is seeking an experienced IT Support Engineer based in Sri Lanka to support Microsoft 365 environments for clients across the UK and Australia. The role involves owning support tickets from first contact to resolution, administering Microsoft 365 users and services, managing identities and devices, troubleshooting a range of technical issues, and contributing to security and automation projects. The position requires strong independence, judgement, and the ability to communicate technical issues clearly to non-technical users. Candidates should have around three years of commercial IT support experience, with practical experience in Microsoft 365 administration, Entra ID, Intune, Conditional Access, and related technologies. The company offers opportunities for ownership, growth, and direct client interaction in a remote, international environment.
Must have
- Resolve a broad range of Microsoft 365, Windows 11, endpoint and connectivity issues independently.
- Work safely across multiple clients and Microsoft 365 tenants.
- Troubleshoot methodically and look beyond temporary fixes.
- Handle identities, devices, permissions and client data securely.
- Prioritise several active tickets without losing ownership.
- Explain technical issues clearly to non-technical users.
- Produce accurate ticket notes and useful escalation summaries.
- Work reliably and proactively within a remote team.
- Strong spoken and written English is essential.
- Microsoft 365 administration
- Microsoft Entra ID
- Microsoft Intune
- Conditional Access
- Microsoft Defender for Business or a comparable security platform
- Exchange Online and Outlook
- Microsoft Teams, SharePoint and OneDrive
- Windows 11 support and management
- Identity and access management
- Device enrolment, configuration and compliance
- Application deployment
- User onboarding and offboarding
- Ticketing, service desk or PSA systems
- DNS, DHCP, Wi-Fi and VPN troubleshooting
- Phishing and compromised-account investigations
- Understand core cybersecurity principles, including least privilege, endpoint protection, device compliance and security incident escalation
Nice to have
- Autotask PSA
- Datto RMM or another RMM platform
- Microsoft Azure
- Azure Virtual Desktop
- Windows Server and Active Directory
- PowerShell and automation
- Microsoft 365 migrations and backup platforms
- Firewall and network administration
- Microsoft 365 Copilot administration, licensing or user support
- Recruitment CRM or applicant tracking systems
- Microsoft, CompTIA, Cisco or ITIL certifications
Technologies
- Active Directory
- Azure
- Cisco
- CRM
- Cybersecurity
- DHCP
- DNS
- Microsoft Entra ID
- Firewall
- IAM
- Intune
- ITIL
- Microsoft 365
- Microsoft Copilot
- NIST
- OneDrive
- Outlook
- PowerShell
- SharePoint
- VPN
- Wi-Fi
- Windows
- Windows Server
Highlights
The role is fully remote from Sri Lanka and follows UK or Australian business hours, with UK hours adjusting for daylight savings. Strong spoken and written English is essential. MSP experience is strongly preferred. The company values curiosity, sound judgement, and a willingness to learn over ticking every box. Application method is not specified.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka