Digital Platforms & E-Commerce Executive
About the role
The Digital Platforms & E-Commerce Executive at Kai Group of Companies is responsible for managing and maintaining digital platforms, e-commerce operations, and internal business systems. The role covers website and digital platform management, e-commerce and Shopify administration, POS systems and operational software, inventory and recipe data management, technical support, and third-party platform management. The position requires a proactive and detail-oriented individual with technical aptitude, who can coordinate with both internal teams and external vendors to ensure the smooth operation and continuous improvement of digital systems across hospitality, food & beverage, accommodation, and retail businesses. Candidates should have a diploma or degree in a relevant field and 1–3 years of experience in digital platform management or related areas.
Must have
- Diploma or Bachelor's Degree in Information Technology, Information Systems, Computer Science, Digital Business or a related field.
- 1–3 years of experience in digital platform management, e-commerce administration, IT support or system operations.
- Experience with Shopify, WordPress or similar website management platforms.
- Basic understanding of website hosting, domains, payment gateways and system integrations.
- Proficiency in Microsoft Excel, Google Sheets and digital reporting tools.
- Strong technical aptitude and ability to learn new software quickly.
- High attention to detail, particularly when handling recipes, prices, inventory and system configurations.
- Good analytical and problem-solving skills.
- Ability to coordinate effectively with operational departments and external technical vendors.
- Strong organizational skills and ability to manage multiple digital platforms simultaneously.
- Understanding of data security, confidentiality and system access controls.
- Ability to work independently and respond promptly to operational requirements.
Nice to have
- Familiarity with POS, inventory management or ERP systems will be an advantage.
- Previous experience in hospitality, food & beverage, retail or e-commerce environments will be an advantage.
- Basic knowledge of HTML, CSS or website troubleshooting is an added advantage.
Technologies
- CSS
- Cybersecurity
- E-commerce
- ERP
- Excel
- HTML
- SEO
- Shopify
- SSL
- WordPress
Highlights
The role is based in Colombo, Sri Lanka and reports to Management / Head of Operations. Experience in hospitality, food & beverage, retail, or e-commerce environments is considered an advantage. The position is full-time. Familiarity with Shopify, WordPress, POS, or ERP systems is beneficial.
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