Manager, Service Management
About the role
The Manager, IT Service Management at DHL will lead IT infrastructure and service operations, ensuring secure, reliable, and business-aligned technology services. The role involves overseeing service delivery, managing incident, problem, change, and service request processes, and driving continual service improvement. The manager will collaborate with various teams, ensure compliance with governance standards, monitor service performance, manage vendors and stakeholders, and lead IT service teams. Candidates should have a degree in Information Services or equivalent, 4-5 years of IS and business experience, and at least 3 years in Information Systems Management. The position is with DHL, a global leader in express delivery and logistics.
Must have
- Degree in Information Services or an equivalent qualification.
- 4-5 years of IS (Information Service) and business experience.
- Excellent communication, negotiation, vendor management, and interpersonal skills.
- Minimum 3 years of Information Systems Management experience.
Highlights
Applicants are instructed to forward their resume to CareersSriLanka@dhl.com.com. DHL is committed to equal opportunity employment in line with applicable laws and company policies.
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