Technical Officer - Service Operations Centre
About the role
The Technical Officer – Service Operations Centre is a 6-month contract role responsible for monitoring network performance, system alarms, and operational dashboards to ensure uninterrupted service availability on a 24x7 basis. The position involves detecting, analyzing, troubleshooting, and managing network and service incidents, serving as the first point of contact for operational issues, escalating critical incidents, and performing first-level troubleshooting related to IP networking, telecommunications, and network services. The role also includes maintaining accurate operational records, collaborating with engineering and support teams, and supporting continuous improvement initiatives. The position is with Dialog Axiata Group, a leading connectivity provider in Sri Lanka.
Must have
- Diploma qualification in Telecommunications, Computer Networks, Networking, or a related field (NDES, HNDE, NDT, or equivalent)
- Preferably 1-2 years of experience in IP Networking, Telecommunications, Network Operations Centre (NOC), Service Operations Centre (SOC), or a related technical environment
- Basic knowledge of IP networking concepts, routing, switching, network monitoring, and fault management
- Ability to perform first-level troubleshooting, incident analysis, and effectively coordinate issue resolution with relevant technical teams and vendors
- Strong analytical and problem-solving skills with the ability to manage operational incidents under pressure
- Good communication and interpersonal skills with the ability to work independently or collaboratively across teams
- Computer literacy and familiarity with network monitoring tools and operational dashboards
- Willingness to work on a 24x7 shift roster, including night shifts, weekends, and public holidays
- Professional certifications such as CCNA or other relevant certifications will be considered an added advantage
- A professional attitude with a strong commitment to service excellence, continuous learning, and operational effectiveness
Technologies
- CCNA
Highlights
This is a 6-month contract position. Willingness to work on a 24x7 shift roster, including night shifts, weekends, and public holidays, is required. Applications should be sent to career@dialog.lk with the subject 'Technical Officer – Service Operations Centre'. Professional certifications such as CCNA or other relevant certifications are an added advantage.
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