Associate - Business Support (UK Calendar - UK Shift)
About the role
The Associate - Business Support role involves reviewing and interpreting client problem statements from various sources, preparing structured documentation, and collaborating with founders to design improved processes using a proprietary platform. The position requires daily teamwork through messaging and calls, as well as occasional direct client communication to clarify requirements or test processes. Candidates should have a background in IT or a related field, strong English skills, an analytical mindset, and the ability to work proactively in a remote team. Familiarity with business process design and SOPs is expected, and experience in QA or client-facing environments is advantageous.
Must have
- Following a Diploma in IT, or a related field.
- Willingness to work with AI models.
- Strong command of written and spoken English.
- Analytical mindset with the ability to understand and interpret problems effectively.
- Strong communication skills with the ability to collaborate in a remote team environment.
- Proactive, adaptable, and capable of working with limited direction.
- Familiarity with business process design or lean principles.
- Basic understanding of Standard Operating Procedures (SOPs).
Nice to have
- Minimum 6 months of hands-on experience in Quality Assurance (QA) will be an added advantage.
- Prior internship or brief exposure to client-facing environments (Preferred).
Technologies
- Ai
Highlights
The role follows the UK calendar and UK shift hours. Training on the proprietary platform will be provided. Willingness to work with AI models is required.
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