IT Assistant
About the role
The IT Assistant at Milvik (BIMA) will provide first-level technical support to employees, ensuring the smooth operation of IT hardware, software, and systems. The role involves troubleshooting, ticket management, onboarding/offboarding support, system and network maintenance, documentation, and asset management. Candidates should have a diploma or higher in IT or a related field, with basic technical knowledge and strong communication and problem-solving skills. The company offers a supportive and innovative environment focused on digital health solutions for emerging markets.
Must have
- Higher Diploma or Diploma in Information Technology, Computer Science, or a related field, with professional experience in IT support.
- Basic understanding of Windows operating systems
- Basic understanding of Microsoft Office Suite (Outlook, Word, Excel)
- Basic understanding of basic networking concepts (TCP/IP, Wi-Fi)
- Excellent verbal and written communication
- Strong problem-solving and critical thinking
- Patience and customer service orientation
Nice to have
- Previous internship or professional experience in IT support
- Familiarity with a help desk/ticketing system
- Basic exposure to networking, system support, and administration
- Ability to perform hardware diagnostics and minor repairs independently
- Proactive attitude with the ability to prioritize multiple tasks
Technologies
- Excel
- Microsoft 365
- Outlook
- TCP/IP
- Wi-Fi
- Windows
Highlights
Application is via the provided online link. The position is based in Colombo 6 and reports to the IT Operations Lead. The role is full-time and permanent. Previous internship or professional experience in IT support is preferred but not mandatory.
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