Associate Service Desk/Business Operations Analyst
About the role
The Associate Service Desk/Business Operations Analyst is responsible for supporting business operations through administrative and operational tasks such as managing customer orders, data management, report generation, and quality assurance. The role involves updating and managing records in Salesforce, performing data entry and validations, generating reports using Excel, and ensuring compliance with standard operating procedures. The candidate will also support customer operations and asset management processes, and handle various ad hoc administrative tasks.
Must have
- Minimum of 06 months to 1 year of experience in a similar role.
- Completed bachelor’s degree in a related field/relevant
- Proficiency in MS Excel or Salesforce applications is essential.
- Experience with Microsoft Office Suite.
- Strong analytical skills with attention to detail.
- Ability to manage time effectively & excellent communication skills.
- Demonstrated ability to multitask and prioritize a demanding workload.
Technologies
- Excel
- Microsoft 365
- Salesforce
Highlights
Working hours are 11:00 AM to 08:00 PM, with flexibility required for one weekly night shift (4:00 PM – 1:00 AM, work from home available for this shift). There may be a monthly requirement to work one Saturday and Sunday shift if needed.
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