Head of operations &service delivery
About the role
TUKVA (Pvt) Ltd is hiring a Head of Operations & Service Delivery to join their leadership team in Colombo, Sri Lanka. The role involves leading and managing daily operations across various services such as ride-hailing, food delivery, grocery delivery, parcel delivery, and logistics. Key responsibilities include developing operational strategies, managing multiple teams, establishing KPIs, ensuring high service quality, and driving continuous improvement. The ideal candidate will have 3–5 years of relevant experience, proven leadership skills, and a strong results-oriented mindset. This is a full-time, on-site position reporting to the CEO, offering the opportunity to shape operational systems and contribute to the company's strategic growth.
Must have
- Minimum 3–5 years of relevant experience in Operations Management, Service Delivery, Logistics, Ride-Hailing, Food Delivery, or a related industry.
- Proven experience in team leadership and operational management.
- Strong leadership, communication, coordination, and decision-making skills.
- Excellent problem-solving abilities and a results-oriented mindset.
- Experience in developing SOPs, managing KPIs, and preparing operational reports.
- Ability to manage multiple teams and operational functions in a fast-paced environment.
- Strong ownership, accountability, and commitment to achieving business targets.
Nice to have
- Experience in technology-driven businesses or digital platforms will be an added advantage.
Highlights
Candidates residing in Colombo or nearby areas are encouraged to apply, but those willing to relocate or commute are also welcome. Applications should be sent via email to info@tukva.com. The position is on-site and full-time, with direct involvement in strategic decisions and company growth.
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