Operations Manager
About the role
OORDY Lanka (Pvt) Ltd, the official Sri Lankan partner for Leemo, is seeking an experienced Operations Manager to oversee and optimize Leemo’s day-to-day operations in Sri Lanka. The role is based in Colombo and involves managing rideshare operations, coordinating onboarding for drivers and merchants, monitoring marketplace performance, and ensuring service quality. The Operations Manager will lead operational planning, resolve issues, manage compliance, and support the rollout of new services as Leemo expands. The position requires strong leadership, stakeholder management, and the ability to work in a fast-paced, high-growth environment. Candidates should have a background in operations, preferably within consumer technology or marketplace businesses, and be comfortable working both in the office and in the field.
Must have
- Strong operations management skills, including process optimization, workflow design, and performance monitoring.
- Proficiency in data analysis, reporting, and using metrics to drive operational decisions.
- Solid stakeholder management skills, with experience collaborating across teams such as marketing, customer support, and partnerships.
- Ability to manage regulatory, compliance, and commercial requirements in a local market context.
- Demonstrated leadership skills, including team management, coaching, and performance management.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Bachelor’s degree in Business, Operations Management, Engineering, or a related field; postgraduate qualifications are an advantage.
- Experience working in a fast-paced, high-growth environment and comfort with ambiguity and change.
- Strong problem-solving skills, attention to detail, and a proactive, execution-focused mindset.
- Minimum 3–5 years of experience in operations, preferably within a consumer technology or marketplace business.
- Strong understanding of operational KPIs and the ability to use data to identify and solve problems.
- Strong leadership and people-management skills.
- Comfortable working both in the office and in the field.
- Ability to work in a fast-moving startup environment where priorities can change quickly.
- Strong communication and stakeholder-management skills.
- Good written and spoken English.
- Bachelor's degree in Business, Operations, Management, Technology or a related discipline is preferred; strong relevant industry experience will also be considered.
Nice to have
- Experience in transportation, rideshare, logistics, or technology-enabled services operations is highly beneficial.
- Previous experience in ride-hailing, food delivery, logistics, e-commerce, mobility, delivery platforms or another high-volume consumer app is strongly preferred.
- Experience working with drivers, delivery partners, merchants or other marketplace service providers would be highly advantageous.
- Experience launching or scaling services, markets or operational teams is highly desirable.
- Sinhala proficiency is highly desirable. Tamil language skills would be an advantage.
Technologies
- E-commerce
Highlights
The role is full-time and based in Colombo, with travel to other operating areas as required. Benefits include a competitive salary, performance-based incentives, mobile/communication allowance, and travel/fuel allowance. There are opportunities for career growth as Leemo expands. Applications are to be submitted via LinkedIn with a CV and a brief description of relevant operations experience.
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