IT Support Engineer
About the role
The IT Support Engineer at IDMNC UNI in Colombo will be responsible for managing and maintaining the campus IT infrastructure, ensuring reliable network operations, and providing technical support to students, academic staff, and administrative employees. Key duties include configuring and troubleshooting LAN, WAN, Wi-Fi, and internet connectivity, managing networking equipment, maintaining servers and IT assets, supporting smart classrooms and digital learning facilities, implementing cybersecurity measures, and coordinating with external service providers. The role requires a relevant degree or professional qualification in IT or a related field, practical knowledge of networking protocols and technologies, and at least 2 years of relevant experience. The position is full-time and based on-site at the Colombo campus.
Must have
- Bachelor’s degree, HND or recognised professional qualification in IT, Computer Networking, Computer Science or a related field.
- Minimum 2 years of relevant experience in IT infrastructure, networking or technical support preferred.
- Practical knowledge of TCP/IP, VLANs, DHCP, DNS, VPNs, firewalls and wireless networking.
- Experience with Windows operating systems, Microsoft 365 and network administration.
- Familiarity with Cisco, MikroTik, Ubiquiti or equivalent networking technologies.
- Strong troubleshooting, communication and problem-solving skills.
- Ability to work independently and take responsibility for the campus IT environment.
Nice to have
- Knowledge of CCTV/IP surveillance and smart classroom technology would be an advantage.
Technologies
- Cisco
- Cybersecurity
- DHCP
- DNS
- Firewall
- Microsoft 365
- TCP/IP
- VLAN
- VPN
- WAN
- Wi-Fi
- Windows
Highlights
Applicants must submit their CV through LinkedIn. The role is strictly on-site at IDMNC UNI, Gangaramaya, Colombo 02, Sri Lanka. Experience with Cisco, MikroTik, Ubiquiti, or equivalent networking technologies is beneficial. The position expects the candidate to take ownership of the entire campus IT infrastructure.
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