Service Delivery Manager
About the role
The Service Delivery Manager at IFS is responsible for advising, guiding, and delivering outcomes for customers and partners to maximize value from the IFS Success Service. The role includes comprehensive service planning, proactive customer engagement, identifying process improvements, and leading service governance in collaboration with Success Managers and executive stakeholders. Candidates should have a university degree or equivalent, at least 5 years of service delivery management experience (preferably in IT services), and strong leadership, communication, and problem-solving skills. Familiarity with enterprise software solutions is essential, and knowledge of IFS Applications or FSM/PSO APPs is advantageous. The company offers a global, diverse, and flexible work environment focused on innovation and positive impact.
Must have
- A university degree or an equivalent professional qualification
- Minimum of 5 years of experience in service delivery management, preferably within IT services
- Familiarity with enterprise software solutions is essential
- Extensive service experience in working directly with customers at all levels of the customer organization
- Strong leadership skills
- A service mindset with commercial thinking
- Excellent communication and negotiation skills
- Advanced problem-solving and decision-making abilities along with good situational handling skills
- The ability to read and understand customer contracts and deliver them in collaboration with IFS Service Teams
- Ability to work in a fast-paced environment and adapt to changing priorities
Nice to have
- An understanding of IFS Applications and/or FSM/PSO APPs, as well as the delivery of the IFS Service Portfolio, is a significant advantage
Technologies
- IFS
Highlights
IFS offers hybrid work opportunities and values flexibility to support diverse needs and lifestyles. The company emphasizes an inclusive workplace and a sense of community. No specific application deadline or method is mentioned.
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