Technical Support Services
About the role
This is a full-time, on-site Technical Support Services position at toner.lk, located in Colombo. The role focuses on providing technical support for printers and related consumables, including diagnosing issues, troubleshooting, and ensuring products function correctly. Responsibilities include handling customer support inquiries via phone, email, and in person, guiding customers on product usage, resolving complaints, and maintaining accurate records of support provided. The position requires collaboration with sales and logistics teams and adherence to company procedures to deliver consistent, high-quality service. Candidates should be proactive in learning about printer technologies and staying updated on the company's product range.
Must have
- Strong Technical Support and Troubleshooting skills to diagnose and resolve printer and consumable-related issues.
- Customer Support and Customer Satisfaction skills to handle inquiries, manage expectations, and ensure positive service experiences.
- Analytical Skills to assess problems, identify root causes, and recommend effective solutions.
- Good verbal and written communication skills in English; Sinhala and/or Tamil proficiency is an advantage.
- Ability to work on-site in Colombo, manage time effectively, and handle multiple support requests.
- Basic understanding of printer hardware, software drivers, and common network printing setups is beneficial.
- Previous experience in technical support, IT helpdesk, or a related customer service role is preferred.
- Relevant technical or IT qualification, certification, or diploma is
Highlights
The role is strictly on-site in Colombo. Proficiency in Sinhala and/or Tamil is considered an advantage. Previous experience in technical support or IT helpdesk is preferred. A relevant technical or IT qualification, certification, or diploma is required.
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