IT Systems Support Engineer - M365
About the role
The IT Systems Support Engineer will provide remote end-user support for hardware, software, and system-related issues, as well as administer Microsoft 365 environments and related cloud services. Key responsibilities include troubleshooting technical problems, managing user accounts and device administration, supporting LAN infrastructure, monitoring system performance, managing IT assets and licenses, supporting business applications, and maintaining documentation. The role requires a degree or higher national diploma in a relevant field, at least 2 years of experience in IT support or systems administration, hands-on experience with Microsoft 365, and strong troubleshooting and communication skills. The position is based in Colombo 04, Sri Lanka, with a hybrid work arrangement and working hours aligned to Australian Eastern Standard Time. Applications can be sent via email or through the provided easy apply link.
Must have
- Degree or Higher National Diploma in Information Technology, Computer Networks, Information Systems, or a related discipline.
- Minimum 2 years of experience in a similar IT support or systems administration role.
- Hands-on experience administering Microsoft 365 environments.
- Experience supporting cloud platforms, SaaS applications, infrastructure systems, and remote users.
- Knowledge of: Microsoft 365 Administration, Microsoft Entra ID (Azure AD), Microsoft Intune, Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Hyper-V, Microsoft Azure.
- Strong troubleshooting and technical problem-solving skills.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and stakeholder management skills.
- Ability to prioritize tasks and manage workloads effectively.
- Self-motivated, proactive, and eager to learn new technologies.
Nice to have
- Associate-level certifications in Microsoft 365, Azure, or Windows Server technologies will be an added advantage.
- Experience with at least one networking or security platform such as Cisco, Sophos, or Fortinet.
- Exposure to AWS, Google Cloud, IBM Cloud, or Linux administration will be advantageous.
Technologies
- AWS
- Azure
- Cisco
- Microsoft Entra ID
- Fortinet
- GCP
- Hyper-V
- Intune
- Linux
- Microsoft 365
- OneDrive
- SaaS
- SharePoint
- Windows
- Windows Server
Highlights
Working hours are 4:30 AM – 1:30 PM Sri Lanka Time, aligned to Australian Eastern Standard Time. The role is hybrid, requiring presence in Colombo 04, Sri Lanka. Applications should be sent to recruitment7@intalent.asia or via the easy apply link. Associate-level certifications in Microsoft 365, Azure, or Windows Server are considered an added advantage.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka