Manager/Assistant Manager - IT
About the role
The Manager/Assistant Manager - IT will be responsible for managing and maintaining the company's servers, databases, and critical business systems, ensuring data integrity and recovery readiness. The role involves overseeing network infrastructure, including LAN, WAN, Wi-Fi, and internet connectivity, as well as managing company email systems, user accounts, and security measures. The position also requires maintaining IT hardware and software inventories, preparing IT performance reports, and overseeing call centre IT infrastructure. Candidates should have a relevant degree or diploma and 3–5 years of experience in IT infrastructure, system administration, or network management, with strong knowledge in server administration, cybersecurity, and IT asset management.
Must have
- Bachelor's Degree or Higher Diploma in Information Technology, Computer Science, Network Engineering, or a related field.
- Minimum 3–5 years of relevant experience in IT infrastructure, system administration, network management, or IT operations.
- Strong knowledge of server administration, database management, and data backup procedures.
- Hands-on experience in network infrastructure management, including LAN, WAN, Wi-Fi, routers, switches, and firewalls.
- Good understanding of cybersecurity, endpoint protection, antivirus solutions, IT risk management, and information security.
- Experience in IT asset management, software licensing, system maintenance, and vendor coordination.
- Knowledge of disaster recovery, business continuity planning, and IT compliance requirements.
- Strong leadership, communication, troubleshooting, analytical, and team management skills.
Nice to have
- Experience managing IT teams and call centre technical operations will be an added advantage.
Technologies
- Cybersecurity
- Firewall
- WAN
- Wi-Fi
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka