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Information Technology Analyst
HCLTech Sri Lankalinkedin.com
Oct 30, 2026, 11:41 AM4h ago
Full-timeColombo, Western Province · RemoteSoftware engineeringMid level (1+ yr)
About the role
The Information Technology Analyst will provide Level 1 IT Service Desk and Remote Desktop Support to users via phone, email, and chat. The role involves troubleshooting and resolving hardware, software, remote access, and network issues, ensuring timely solutions to minimize user downtime, and maintaining high customer satisfaction. Key responsibilities include responding to technical support requests, escalating complex issues, maintaining accurate records, contributing to support documentation, and collaborating with internal teams. The position requires 1-5 years of experience in IT support roles, strong troubleshooting abilities, and excellent communication skills. The role is based in Colombo and is a full-time opportunity.
Must have
- 1-5 years of experience in IT Service Desk, Helpdesk, Technical Support, or Desktop Support.
- Strong troubleshooting skills across Windows environments, Microsoft applications, hardware, and networking fundamentals.
- Excellent communication and customer service skills.
- Experience supporting users via phone, email, chat, and remote support tools.
- Ability to work in a fast-paced environment while managing multiple priorities.
Nice to have
- Familiarity with ticketing systems and ITIL-based service management practices is an advantage.
Technologies
- ITIL
- Windows
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