Network Engineer (Service Assurance & Delivery)
About the role
As a Network Engineer (Service Assurance & Delivery), you will play a key role in ensuring the reliability and security of enterprise connectivity for Australian and New Zealand businesses. You will be responsible for configuring and maintaining network hardware and software, monitoring network environments, troubleshooting incidents, and supporting service delivery and continuous improvement initiatives. The role requires 3 to 5 years of relevant experience, hands-on expertise with major networking platforms, and strong communication skills. The position is offered through Emapta, providing opportunities for international exposure, mentorship, and career growth in a flexible, work-from-home setup.
Must have
- 3 to 5 years of relevant experience as a Network Engineer.
- Hands-on experience with networking platforms, including FortiGate, Palo Alto, Cisco, Juniper, and Aruba.
- Proven experience in VPN management and firewall configuration.
- Strong knowledge of network protocols, including BGP, DNS, DHCP, and SNMP.
- Proficiency in network monitoring platforms, ticketing systems, and IT service management tools.
- Experience in a managed service provider (MSP) or telecommunications environment, with exposure to cloud platforms such as Microsoft Azure and AWS.
- Excellent verbal and written English communication skills, with the ability to communicate effectively with customers, carriers, and partners at all levels.
- Ability to work independently within a distributed team, manage internal projects, and meet established deadlines.
Nice to have
- Experience in carrier service delivery, including Telstra Fibre, NBN Enterprise Ethernet, or other Australian and New Zealand carrier products.
- Familiarity with SIP voice services and mobile service delivery.
- Relevant vendor certifications in networking and security platforms.
- Knowledge of ITIL or similar IT service management frameworks.
Technologies
- AWS
- Azure
- BGP
- Cisco
- Cybersecurity
- DHCP
- DNS
- Ethernet
- Firewall
- Firmware
- ITIL
- Network Security
- SD-WAN
- SNMP
- VPN
Highlights
The role is a full-time, day shift position with weekends off and is fully work-from-home. Competitive compensation, medical life insurance, flexible arrangements, and access to Emapta Academy for unlimited upskilling are provided. The company offers modern offices for those who wish to use them and emphasizes mentorship and global exposure. No application deadline is specified.
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