Manager / Assistant Manager - Base Management
About the role
The Manager / Assistant Manager - Base Management at Superloop is responsible for leading customer lifecycle strategies to enhance satisfaction, loyalty, and revenue within the broadband industry. The role involves developing and implementing customer life cycle management strategies, analyzing customer behavior, collaborating with finance and marketing teams, and utilizing data analytics to drive business growth. Key responsibilities include campaign planning, business proposal evaluation, and monitoring key performance indicators related to customer engagement and revenue. Candidates should have a relevant bachelor's degree, professional qualifications, and significant experience in base management or related fields, particularly within telecommunications or similar industries.
Must have
- Bachelor's degree in Electronics, Economics, Finance, Marketing, Business Administration, or a related field. A master's degree is a plus.
- Full or part qualification in CIMA/CA/ACCA.
- Proven experience in base management, customer life cycle management, product management or a related role within the telecommunication, banking or a similar dynamic industry. A proven track record of 6-7 years of experience in any of the above fields is preferred.
- Strong analytical skills with the ability to interpret and leverage customer data for strategic decision-making.
- Excellent understanding of customer behaviour, segmentation, and retention strategies.
- Experience in designing and executing targeted marketing campaigns and promotions.
- Familiarity with CRM systems, data analytics tools, and reporting platforms.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams and engage with customers.
- Strong project management skills with the ability to prioritise and manage multiple initiatives simultaneously.
- Result-oriented mindset focusing on driving business growth and achieving performance targets.
Technologies
- CRM
- Data Analytics
Highlights
The position is based in Australia and is part of Superloop's Operations unit, which supports both consumer and business connectivity services. The company is listed on the ASX and offers opportunities to work with advanced infrastructure and software platforms. No explicit application deadline or method is mentioned.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka