Level 3 Engineer and Microsoft 365 Specialist

Must have

• Minimum five years of relevant experience across IT engineering, systems administration, or technical support
• Demonstrated Level 3 capability within Microsoft 365 environments, including strong hands-on experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview
• Previous experience working within a managed services provider environment
• Proven ability to design, implement, and support production systems rather than solely administer established environments
• Strong incident triage and incident-management experience across Level 1, Level 2, and Level 3 issues
• Experience configuring or improving RMM and PSA platforms and associated workflows
• Working knowledge across networking, endpoint management, identity, security, backup, and SaaS administration
• Ability to audit technology environments, identify control or configuration gaps, and deliver structured remediation
• Strong written and verbal English communication skills with excellent technical documentation discipline
• Strong Microsoft 365 administration and security expertise
• Hands-on capability with Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management
• Experience with Microsoft Purview, data loss prevention, and information/document classification
• Knowledge of RMM and remote-support platforms; NinjaOne experience is highly regarded, while TeamViewer familiarity is beneficial
• Experience configuring PSA platforms and service-management workflows
• Microsoft Azure capability, particularly virtual machine and terminal-server provisioning, is highly regarded
• Experience with Microsoft 365 and SaaS backup solutions, including NinjaOne SaaS Backup, is advantageous
• Familiarity with multi-tenant management solutions such as CIPP or Microsoft Lighthouse is advantageous
• Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments
• Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices
• Relevant Microsoft certifications covering Microsoft 365, endpoint management, security, or Azure, or equivalent demonstrable technical capability
• ITIL certification is highly regarded, supported by practical knowledge of IT service management and change management
• A tertiary qualification in Information Technology, Computer Science, Systems Engineering, or a related discipline is desirable
• Methodical, structured, and highly attentive to detail
• Proactive and self-directed, with the confidence to identify priorities and recommend improvements
• Strong commitment to clear, accurate, and maintainable technical documentation
• Practical builder mindset with ownership of solution quality, usability, and maintainability
• Comfortable balancing platform-development initiatives with client support requirements in a growing MSP environment
• Curious about AI, automation, and emerging technologies, with an ability to explore them responsibly
• Reliable and trustworthy when managing privileged access to client environments

Technologies

• Azure
• Cybersecurity
• DLP
• Intune
• ITIL
• Microsoft 365
• Microsoft Purview
• SaaS
• Windows

Highlights

Salary is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). Home office setup and internet allowances are included. Flexible work arrangements allow working from home or office. Industry certification reimbursement and mental health support are available. The company uses AI tools to assist in the hiring process, but final decisions are made by humans.