Technical Support Engineer - Platform
About the role
As a Technical Support Engineer - Platform at Acumatica, you will provide second-level support to partners and customers, troubleshooting and resolving application-related issues, and ensuring timely responses within established service level agreements. The role involves maintaining proficiency with Acumatica's product suite, analyzing customer business and technical requirements, and delivering appropriate solutions. You will also be responsible for documenting client inquiries, sharing best practices, and collaborating with cross-functional teams. The ideal candidate will have experience with ERP systems, SQL servers, and a background in IT, engineering, computer science, accounting, or finance. Acumatica offers a collaborative, high-energy environment with opportunities for professional and financial growth, hybrid working, and comprehensive benefits.
Must have
- 1+ years of experience at an ERP company (preferably SaaS-based)
- Working knowledge of SQL servers (SQL, DDL, indexes, performance)
- Exposure to OData, Active Directory, AWS, PowerShell and Kibana
- Basic knowledge of ERP and accounting functionality
- Understanding of accounting principles and business practices
- College degree in Information Technology, Engineering, Computer Science, Accounting or Finance, or equivalent practical experience
- Experience in account management, or in service and support
- Experience troubleshooting business software products
- Ability to deliver quality service remotely and to communicate complicated concepts in a concise and articulate way
- Strong verbal and written communication skills
- Detail oriented, with strong multi-tasking and prioritization skills
- Good interpersonal and organizational skills
- Must work well in a team environment and present a professional demeanor
- Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
- Strong computer skills (Word, Excel, PowerPoint, Outlook)
- Basic experience writing SQL scripts, and comfortable working with MS SQL databases to troubleshoot data-related issues
Nice to have
- Knowledge of customer service principles and practices is a plus
Technologies
- Active Directory
- AWS
- CRM
- ERP
- Excel
- Kibana
- Outlook
- Powerpoint
- PowerShell
- SaaS
- SQL
- SQL Server
Highlights
The position offers hybrid working arrangements and exposure to distributed global teams. Benefits include industry-competitive salary, comprehensive health and life insurance, office lunch, and paid paternity leave. Acumatica is an Affirmative Action and Equal Opportunity Employer. Applicants needing reasonable accommodation can contact HR@acumatica.com.
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