L3 System Engineer
About the role
The L3 System Engineer role involves providing advanced technical support and managing enterprise infrastructure for a managed services provider. The position serves as a senior escalation point for complex technical issues across cloud, endpoint, networking, virtualization, and security environments. Key responsibilities include maintaining system reliability, strengthening security, automating operational processes, and delivering technical solutions using technologies such as Microsoft 365, Azure, Intune, Windows Autopilot, VMware vSphere, Hyper-V, and Fortinet firewalls. The ideal candidate will have significant hands-on experience in these areas, strong troubleshooting and communication skills, and a proactive approach to infrastructure management and continuous improvement. The company offers flexible work arrangements, medical insurance, wellness benefits, and support for professional development.
Must have
- At least 5 years of experience in an L3 Systems Engineer, Infrastructure Engineer, or Managed IT Engineer role
- Strong hands-on experience administering Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Autopilot, and Azure Virtual Desktop (AVD)
- Extensive experience with VMware vSphere and Hyper-V administration and troubleshooting
- Strong networking knowledge, including VLANs, switching, routing, TCP/IP, DNS, DHCP, and VPNs
- Practical experience administering Fortinet firewalls and managing security policies
- Advanced Windows Server administration skills, including Active Directory, Group Policy, DNS, DHCP, and Certificate Services
- Experience managing Certificate Servers and Public Key Infrastructure (PKI)
- Familiarity with Datto RMM or similar remote monitoring and management platforms
- Strong PowerShell scripting and automation capabilities
- Advanced troubleshooting, analytical thinking, and problem-solving abilities
- Ability to perform root cause analysis and implement sustainable solutions to recurring technical issues
- Strong communication and stakeholder management skills, with the ability to engage effectively with clients and internal teams
- A proactive approach to infrastructure management, security, and continuous improvement
Nice to have
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- CCNA (Cisco Certified Network Associate)
- ITIL 4 Foundation
- Microsoft Endpoint Administrator or related Microsoft certifications
- Fortinet NSE certifications
- VMware certifications
- Experience supporting hybrid cloud environments
- Knowledge of Microsoft Defender and security best practices
- Experience with backup, disaster recovery, and business continuity solutions
- Exposure to automation and infrastructure-as-code concepts
Technologies
- Active Directory
- Azure
- CCNA
- Cisco
- DHCP
- DNS
- Firewall
- Fortinet
- Hyper-V
- Infrastructure as Code
- Intune
- ITIL
- Microsoft 365
- PKI
- PowerShell
- TCP/IP
- Virtualization
- VLAN
- VMware
- VPN
- Windows
- Windows Server
Highlights
Salary is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). Home office setup and internet allowances are included. Flexible work options are available (home or office). The company reimburses industry certifications and offers wellness, gym, and mental health support. Application processing may involve AI tools, but final decisions are made by humans.
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