Application Support Executive
About the role
The Application Support Executive will be responsible for providing L1 application support, including handling user calls, emails, tickets, and support queries. The role involves resolving day-to-day application issues, conducting system training for new users, managing user/product/pricelist master creation, application installation and testing, coordinating with developers to resolve system issues, and supporting relevant month-end activities. Candidates should have hands-on experience in application troubleshooting and end-user support. The position is based in Colombo 02 and offers an attractive remuneration package with related perquisites.
Must have
- Higher National Diploma / Undergraduate qualification in IT or a related field
- Minimum 2+ years of experience in Application
- Support/Help Desk
- Good understanding of SFA systems and enterprise application environments
- Good communication and problem-solving skill
Highlights
Working hours are Monday to Friday from 8 AM to 6 PM and Saturday from 8 AM to 1 PM. Applications should be sent to the email address provided in the listing. Immediate hiring is indicated.
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