Trainee Support Engineer

Olee AI LLCitpro.lk

Nov 8, 2026, 4:58 PM1h ago

Full-timeSupportEntry level

Apply on itpro.lk

About the role

As a Trainee Support Engineer at Oleon Workspace (Olee AI), you will support customers by setting up their communication channels, building and troubleshooting chatbot flows, configuring AI agents, and diagnosing technical issues before escalating them to engineering. This is a training position designed to help you learn the Oleon platform thoroughly and progress towards a full Support Engineer role. Key responsibilities include building and fixing chatbot flows, connecting and troubleshooting customer channels, tuning AI agents, investigating technical problems, reproducing bugs, and providing customer support via chat, email, and phone. You will also write technical help articles and setup guides. The role requires a background or ongoing studies in IT, Computer Science, or Software Engineering, a good understanding of web apps, APIs, and logical problem-solving skills, as well as clear communication in English and Sinhala.

Must have

Degree, diploma, or currently studying IT, Computer Science or Software Engineering
Good understanding of how web apps work: browsers, URLs, HTML, and basic JavaScript
Basic understanding of APIs, JSON and webhooks
Logical thinking. You can design a step-by-step flow and spot where it breaks
Comfortable with Meta business tools (WhatsApp Business, Facebook Pages, Instagram business accounts)
Clear spoken and written English and Sinhala
Able to explain technical things to non-technical customers in simple words

Nice to have

Has built chatbots or automations before (ManyChat, Chatfuel, Zapier, n8n, Make or similar)
Has used AI tools or prompts (ChatGPT, Gemini) for real tasks
Basic SQL
Has used Postman or a similar API tool
Experience in a help desk or technical support role

Technologies

Agentic AI
ChatGPT
CRM
HTML
JavaScript
JSON
n8n
OpenAI
Postman
SQL
Webhooks
Zapier

Highlights

This is a training role with a clear path to becoming a Support Engineer. Hands-on training is provided, and you will work closely with the engineering and product team. The company offers a supportive team environment. No specific application deadline or method is mentioned.