Senior Lead Engineer - IT Support
About the role
The Senior Lead Engineer - IT Support at Commercial Bank is responsible for aligning IT support operations and Service Level Agreements (SLAs) with organizational goals, identifying automation opportunities, and enhancing service catalogs and workflows within the IT Service Management (ITSM) ecosystem. The role also involves evaluating new support technologies, proactively identifying obsolete systems and hardware, and planning upgrades or replacements to minimize operational and compliance risks. Candidates should have a strong background in IT support, supervisory experience, and hands-on expertise with cloud identity platforms and endpoint management tools.
Must have
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
- ITIL v3 or v4 Foundation Certification and Enterprise Administrator / Endpoint Administrator, or equivalent industry certifications (e.g., CompTIA Network+/Security+).
- Minimum 5–7 years of hands-on technical support experience in an enterprise environment, with at least 2–3 years in a supervisory, team lead, or Assistant Manager capacity.
- Extensive hands-on experience with cloud identity platforms (Azure AD/Entra ID), M365 suite, and endpoint management tools (e.g., Microsoft Intune, Jamf, SCCM).
Technologies
- Azure
- CompTIA Security+
- Microsoft Entra ID
- Intune
- ITIL
- Jamf
- Microsoft 365
- SCCM
Highlights
Applications must be submitted through the corporate website. The position is based at Commercial Bank, and candidates should have relevant certifications and supervisory experience. No information is provided about remote work, salary, or specific location within the country.
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