Customer Success Specialist
About the role
The Customer Success Specialist at Oral Connect will support dental practices using the company's AI-powered platform. This full-time, on-site role in Colombo involves onboarding new customers, configuring accounts, answering queries, resolving issues, and providing recommendations to improve customer satisfaction. The specialist will also prepare training materials, host product walkthroughs, and collaborate with product and support teams to relay feedback and improve processes. The position requires strong customer-facing, communication, and analytical skills, as well as the ability to manage multiple accounts and prioritize tasks. Experience in SaaS or healthcare/dental technology and familiarity with CRM tools are beneficial.
Must have
- Candidates should possess strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
- Candidates should possess clear and professional Communication skills, both written and verbal, to interact effectively with diverse stakeholders.
- Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend actionable solutions.
- Candidates should possess the ability to manage multiple customer accounts, prioritize tasks, and maintain attention to detail.
- Ability to work collaboratively in an on-site team environment in Colombo and maintain a continuous improvement mindset.
Nice to have
- Relevant experience in customer success, account management, or support roles within SaaS or healthcare/dental technology is beneficial.
- Knowledge of CRM tools or customer success platforms, and comfort working with technology-driven products, is advantageous.
- A diploma or degree in business, communications, IT, or a related field is preferred, or equivalent practical experience.
Technologies
- CRM
- SaaS
Highlights
This is an on-site role based in Colombo. Candidates should be able to work collaboratively in a team environment at the Colombo office.
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