Service Desk - Analyst
About the role
HCLTech is seeking motivated and customer-focused fresh graduates to join their Service Desk team as Service Desk Analysts. In this role, you will be the first point of contact for end users, providing technical assistance and ensuring timely resolution of IT-related issues. Responsibilities include offering first-level technical support via multiple channels, logging and managing incidents, troubleshooting basic IT problems, assisting with account and access issues, escalating unresolved incidents, and maintaining accurate records. The position is ideal for those looking to start a career in IT support and infrastructure services, with comprehensive training and opportunities for growth within a global technology company.
Must have
- Bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or any other IT or Non-IT discipline.
- Candidates must have successfully completed their degree and be able to provide an official transcript as proof of completion.
- Should be a fresh graduate with up to 1 year of experience.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Customer-focused mindset with a willingness to learn and grow in the IT industry.
- Willingness to work in a 24x7 rotational shift environment, including day shifts, night shifts, weekends, and public holidays, based on business requirements.
Highlights
Candidates must be willing to work in a 24x7 rotational shift environment, including day shifts, night shifts, weekends, and public holidays. Applicants must be able to provide an official transcript as proof of degree completion. The role is open to fresh graduates with up to 1 year of experience.
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