Associate – Administration and IT Support
About the role
The Associate – Administration and IT Support will be responsible for managing the organization's IT infrastructure and supporting daily administrative and operational activities. Key duties include procurement and management of IT devices, hardware diagnostics and troubleshooting, supporting new employee IT setup, maintaining IT security practices in line with ISO 27001, and ensuring accurate IT asset inventory. The role also involves troubleshooting device and network issues, and assisting with office facility upkeep by coordinating with internal teams and external vendors. The ideal candidate will be proactive, organized, and able to work independently while collaborating with multiple stakeholders.
Must have
- Diploma, HND, or Bachelor’s degree in Information Technology, Business Administration, Operations, or a related field
- 1 year of experience in IT support, office administration/operations, or a similar role
- Hands-on knowledge of device setup, software installation, and basic IT troubleshooting
- Good communication, coordination, and interpersonal skills
- Strong organizational, follow-up, and time management abilities
- Ability to take ownership of tasks, work independently, and ensure timely completion
- Ability to coordinate effectively with vendors, service providers, and internal stakeholders
- Good attention to detail and ability to maintain accurate records and documentation
- Good working knowledge of Google Suite applications – Sheets, Docs, Slides, etc.
Technologies
- ISO 27001
Highlights
The role requires willingness to work on Saturdays (half-day), with compensation provided as a half-day off on a weekday. The company, Rootcode, offers a supportive environment with opportunities for fast-paced career growth and exposure to the latest technologies.
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