EnvOps Engineer
About the role
The EnvOps Engineer at NEXT Technology Sri Lanka will provide operational ownership of infrastructure and environments supporting Finance applications for NEXT, a leading UK fashion retailer. The role involves supporting and troubleshooting infrastructure and third-party applications, coordinating infrastructure changes, and hands-on configuration and administration. Responsibilities include managing SQL Server environments, maintaining Windows Server and IIS infrastructure, investigating infrastructure-level issues, coordinating with specialist teams, managing vulnerability and compliance, and supporting IT service management through ServiceNow. The position requires strong communication and stakeholder management skills, as well as the ability to prioritize and take ownership of operational tasks in a fast-paced environment.
Must have
- Good working knowledge of Windows Server and general infrastructure concepts, including services, storage, permissions, certificates and application hosting. Exposure to IIS or similar web/application hosting technologies.
- Practical understanding of networking concepts such as DNS, TCP/IP, ports, firewalls and server-to-server connectivity, with the ability to perform basic connectivity troubleshooting.
- Working knowledge of SQL Server/SSMS from an operational and administrative perspective, such as permissions, SQL Agent jobs, database refreshes/restores, backups, auditing and connectivity troubleshooting.
- Ability to methodically investigate unfamiliar infrastructure and application issues using logs, monitoring, diagnostic tools and available evidence, identifying when specialist support or escalation is required.
- Experience working with incidents, service requests and change management using ServiceNow or another ITSM platform following ITIL principles.
- Experience using infrastructure or application monitoring/alerting tools. Experience with Dynatrace or SCOM is beneficial, but equivalent tooling is acceptable.
- Understanding of infrastructure vulnerability management, patching and remediation processes. Experience with vulnerability management tools such as Kenna or Qualys, or equivalent platforms.
- Strong written and verbal communication skills, with the ability to explain technical issues clearly and adapt communication between technical stakeholders such as Developers and Engineers and non-technical/business stakeholders such as Finance users.
- Ability to work effectively across Development, QA, business stakeholders, third-party vendors and specialist engineering teams, maintaining ownership while coordinating activities across multiple teams.
- Ability to assess competing operational demands based on business impact, urgency and technical risk, remaining organized and effective in a fast-paced environment.
- Ability to take ownership of incidents, requests and planned work through to resolution, while recognizing when issues require escalation or specialist engineering support.
- A collaborative approach, with the self-motivation and technical curiosity to develop skills across a broad and evolving infrastructure estate.
Nice to have
- Hands-on experience with IIS and Windows application hosting
- Experience with Microsoft Azure infrastructure or cloud-hosted services
- Experience with Azure DevOps, Git and CI/CD pipelines
- PowerShell, Bash or other scripting/automation experience
- Experience automating infrastructure or operational processes
- Exposure to SQL Server administration
- Experience with Dynatrace, SCOM, Kenna, Qualys or equivalent tooling
- Understanding of security, PCI/compliance and infrastructure hardening
- Experience supporting or administering third-party enterprise applications
- Experience working with external vendors or specialist engineering teams
Technologies
- Azure
- Azure DevOps
- Bash
- CI/CD
- DNS
- Dynatrace
- Firewall
- Git
- IIS
- ITIL
- PCI DSS
- PowerShell
- ServiceNow
- SQL
- SQL Server
- TCP/IP
- Windows
- Windows Server
Highlights
The role is based in Sri Lanka and involves working closely with cross-functional and potentially remote or distributed teams. The standard work week is 40 hours. The company is a tech hub for NEXT, a major UK retailer, offering opportunities to work on international projects.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka