Team Leader - IT Operations
About the role
The Team Leader - IT Operations is responsible for ensuring the effective and professional delivery of IT system operations services in line with Service Level Agreements (SLAs) and INSEE standards. The role involves maintaining reliable, secure, and high-performing IT infrastructure, leading a team to deliver efficient support services, and driving continuous improvement in IT systems, security, and compliance. Key responsibilities include responding to IT incidents, monitoring security alerts, managing IT infrastructure, overseeing network hardware and software, conducting risk assessments, ensuring compliance, collaborating on audits, managing vendor agreements, coordinating purchases, and developing the IT operations team. Candidates must have a relevant degree and at least 5 years of experience in IT operations support.
Must have
- Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering, or a related field
- Minimum 5 years’ experience in IT operations support (servers, networks, backup systems, OT systems)
- Strong knowledge of IT service management, network and system administration
- Familiarity with security frameworks such as ISO 27001/2 and NIST
- Hands-on experience with LAN/WAN, Windows/Linux OS, firewalls (Checkpoint, Palo Alto, FortiGate)
- Knowledge of virtualization technologies (VMware, Hyper-V) and backup management
- Strong leadership, analytical thinking, and problem-solving skills
- Good communication skills and ability to coordinate with multiple stakeholders
- Results-driven with the ability to manage pressure and meet operational targets
Nice to have
- Exposure to OT, IoT, or ML technologies will be an added advantage
Technologies
- Firewall
- Hyper-V
- ISO 27001
- Linux
- Machine Learning
- NIST
- Virtualization
- VMware
- WAN
- Windows
Highlights
Applications must be sent to recruitment.hr@siamcitycement.com on or before 18th November 2026. Exposure to OT, IoT, or ML technologies is considered an added advantage.
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