Customer Service & Sales Executive
About the role
KD Associates Buffalo Inc. (USA) is seeking Customer Service & Sales Executives to manage inbound and outbound communications with U.S.-based customers from Sri Lanka. The role involves handling calls, scheduling appointments, maintaining records, managing inquiries, supporting sales conversion, preparing estimates and invoices, and using internal systems. Candidates must have strong communication skills, professionalism, and the ability to work independently in a remote environment. The company offers a fully remote work arrangement, competitive compensation, and opportunities for professional growth. Applications should be sent via email as specified in the listing.
Must have
- Education: GCE A-Level / Undergraduate and above
- Minimum 2 years of international customer service experience
- Excellent spoken English communication skills
- Strong interpersonal and customer handling abilities
- Sales orientation with problem-solving skills
- Proficiency in computer applications and online systems
- Ability to work independently in a remote environment
- Reliable laptop or desktop computer
- Stable high-speed internet connection
Nice to have
- Experience working with U.S. clients is highly preferred
- Exposure to outbound calling or cold calling is an advantage
Highlights
Work schedule is 8:00 AM – 6:00 PM USA Time, Monday to Saturday, with a 1-hour break. The position is fully remote but requires candidates to be based in Sri Lanka. Compensation is negotiable between LKR 50,000 – 100,000 per month. Applications should be sent to hr@kdmarketing.org with hr@kdmarketinggroup.com in CC.
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