IT Operations & Systems Manager
About the role
Oceans is seeking an IT Operations & Systems Manager to become the first dedicated owner of internal IT operations for a remote, performance-marketing holding company. This hands-on role involves end-to-end responsibility for device procurement, MDM deployment, access provisioning, SaaS license tracking, offboarding, and daily IT support across a distributed workforce. The position requires building a scalable workplace-technology function, maintaining secure and accurate inventory, and ensuring seamless onboarding and offboarding processes. The successful candidate will report to the People Operations Manager and collaborate with various internal teams and external vendors, focusing on operational efficiency and security in a remote, asynchronous environment.
Must have
- Experience: 2-5 years of hands-on experience in IT Operations, Systems Administration, Workplace Technology, or internal Technical Support, ideally as the sole internal owner in a remote/distributed company (50-300 employees)
- Systems Administration: Proven expertise administering Google Workspace, Slack, password managers, and 40+ SaaS platforms
- Device Management: Hands-on experience with Apple Business Manager and MDM platforms (Jamf, Kandji, Mosyle, or Intune) including zero-touch deployment and Mac fleet security
- Identity & Security: Deep understanding of permissions, MFA, SSO, identity governance, and secure offboarding workflows
- Logistics & Vendor Management: Familiarity managing global device vendors and international hardware shipping/retrieval
- Mindset & AI Comfort: Exceptional attention to detail, high trustworthiness with sensitive data, comfort working asynchronously, and enthusiasm for using AI tools to accelerate scripting, research, and SOP creation
Technologies
- Authentication
- Google Workspace
- Intune
- Jamf
- MDM
- Notion
- SaaS
- Slack
- SSO
Highlights
This is a fully remote role, but requires a split shift with some overlap with the client's time zone and mandatory in-person training for the first 3.5 weeks. Applicants should only apply for one position at Oceans per year. Benefits and compensation details will be shared during the offer process. Oceans values diversity and inclusive collaboration.
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