Support Desk Associate
About the role
The Support Desk Associate provides first-level technical and operational support to clients, handling helpdesk inquiries, troubleshooting issues, and coordinating with internal teams to ensure timely resolution of client concerns. The role requires managing client requests via phone, email, and support systems, conducting initial investigations, resolving or escalating issues, and maintaining accurate documentation. The position operates on a shift-based roster (including night and early morning shifts) in a hybrid work mode, and emphasizes strong communication, problem-solving, and customer service skills.
Must have
- Minimum 1 year of experience in a helpdesk, support desk, or technical support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Ability to investigate issues logically and work under pressure.
- Fast learner with the ability to understand new systems and technologies quickly.
- Good coordination skills and ability to work with cross-functional teams.
- Willingness to work on shift-based rosters, including night and early morning shifts.
- Customer-focused mindset with a professional and courteous approach.
Nice to have
- Basic understanding of hardware, networking, or system configurations.
- Prior experience supporting international clients.
Highlights
Applicants can apply via LinkedIn or by sending their CV to upadyab@i360.lk. The role requires working on a shift-based roster, including night and early morning shifts, and follows a hybrid work mode.
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