Operations Analyst
About the role
The Operations Analyst will be responsible for understanding, mapping, and analyzing freight forwarding and logistics operational processes. Key duties include gathering and documenting business requirements, investigating system issues, preparing test scenarios, supporting business applications such as CargoWise, and identifying process improvement opportunities. The role requires strong analytical and problem-solving skills, effective communication with global teams, and the ability to manage multiple tasks and incidents while meeting deadlines. The position is based in Colombo, Sri Lanka, within the Operations department, and is a full-time role. Applicants should have a relevant bachelor's degree and experience in logistics or related business processes. To apply, candidates should send their résumé and two non-related references to the provided email address, mentioning the job title in the subject line.
Must have
- Bachelor's Degree in Logistics, Supply Chain Management, Information Technology, Management Information Systems, Business Analytics, or a related field.
- Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical system or process improvements.
- Basic understanding of freight forwarding, customs, transportation, warehousing, or logistics business processes.
- Experience supporting ERP, TMS, WMS, CargoWise, or similar business applications is an advantage.
- Ability to gather and document business requirements, incidents, enhancement requests, and functional specifications under guidance.
- Experience participating in UAT, functional testing, business requirement validation, and defect documentation.
- Strong Microsoft Excel skills, with the ability to analyse operational data, identify trends and exceptions, and support dashboard and report development.
- Effective written and verbal communication skills, with the ability to work with global users, business stakeholders, and technical teams across multiple regions.
- Demonstrated interest in process improvement, workflow enhancements, automation, and digital transformation initiatives.
- Ability to manage multiple support tickets, work under deadlines, prioritise incidents, and maintain a high level of customer service.
Nice to have
- Proficiency in CargoWise One is preferred.
- Advanced Microsoft Excel skills are preferred.
- Basic Power BI knowledge is preferred.
- Experience with Visio for process mapping is preferred.
- Experience with SharePoint is preferred.
Technologies
- ERP
- Excel
- Power BI
- SharePoint
- Uat
- Visio
Highlights
Applicants must send their résumé to careers@efl.global with two non-related references and mention the job title in the subject line. The company will handle personal data in accordance with Sri Lankan law. The role is based in Colombo, Sri Lanka, and is full-time.
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