NOC Services Engineer
About the role
The NOC Services Engineer is responsible for monitoring, alert management, incident assessment, and driving continuous improvement across multiple client IT environments. The role requires a strong L2–L3 engineer with the ability to distinguish genuine incidents from false positives, prioritize issues based on business impact, and identify automation opportunities for recurring remediation. The engineer will work with an established Australian managed services provider, focusing on improving monitoring standards, reducing alert noise, enhancing operational processes, and increasing automation. Key responsibilities include monitoring alerts, assessing incidents, refining alerting practices, automating remediation, and collaborating with senior technical resources. The position offers a range of benefits including medical insurance, home office and internet allowances, wellness support, and flexible work arrangements.
Must have
- Minimum 3 years of MSP NOC or infrastructure experience
- Strong L2–L3 capability with the technical judgement to independently assess infrastructure alerts and incidents
- Strong understanding of Windows infrastructure and Windows Event Logs, including the ability to distinguish actionable events from informational noise
- Hands-on Microsoft 365 administration experience across Entra ID, Exchange Online, and Conditional Access
- Strong Windows Server administration skills covering Active Directory, DNS, DHCP, Group Policy, and Certificate Services
- Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, site-to-site and client VPNs, and firewall rule interpretation
- Hands-on virtualisation experience with Hyper-V or VMware
- Practical experience with monitoring and alerting platforms, threshold management, prioritisation, and escalation
- Strong PowerShell scripting capability, including writing scripts for administration, troubleshooting, automation, and remediation
- Familiarity with vulnerability remediation, CVEs, and CVSS
- Experience with backup operations and restore testing
- Understanding of patch management, endpoint security, and infrastructure health monitoring
- Proven ability to manage multiple concurrent alerts and incidents based on severity and business impact
- Kaseya / Datto RMM
- Microsoft 365 Administration
- Microsoft Entra ID, Exchange Online, and Conditional Access
- Windows Server and Active Directory
- DNS, DHCP, Group Policy, and Certificate Services
- Windows Event Logs and infrastructure monitoring
- PowerShell
- TCP/IP, VLANs, VPNs, and firewall rule bases
- Hyper-V or VMware
- RMM and infrastructure monitoring platforms
- PSA / ticketing systems
- Patch management
- Backup operations and restore testing
- Endpoint security, AV, and EDR monitoring
- Vulnerability remediation and CVE/CVSS concepts
- Infrastructure automation and automated remediation
- Strong written and verbal communication skills
- Strong analytical judgement and structured problem-solving ability
- Ability to prioritise effectively in a fast-moving, multi-client environment
- Proactive approach focused on preventing issues rather than only reacting to them
- Comfortable working autonomously and taking ownership of outcomes
- Collaborative mindset with sound judgement around when to escalate or seek guidance
- Strong attention to detail when assessing alert relevance and severity
- Improvement-focused mindset with a willingness to challenge inefficient processes and recommend better approaches
Nice to have
- Autotask
- Fortinet / FortiGate
- Microsoft Defender
- Veeam Backup & Replication
- Cisco networking technologies
- Nutanix
- Citrix environments
- Syslog and SIEM platforms
- Rewst or similar automation/orchestration platforms
Technologies
- Active Directory
- Azure
- Cisco
- Citrix
- DHCP
- DNS
- EDR
- Microsoft Entra ID
- Firewall
- Fortinet
- Hyper-V
- macOS
- Microsoft 365
- PowerShell
- SIEM
- TCP/IP
- Virtualization
- VLAN
- VMware
- VPN
- Windows
- Windows Server
Highlights
Salary is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). There are allowances for home office setup, internet, and gym/wellness. Flexible work arrangements are available, allowing work from home or office. Industry certification reimbursement is offered. The company uses AI tools to assist in the recruitment process, but final decisions are made by humans.
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