L3 Systems Engineer (Systems, Networking & Security)
About the role
The Level 3 Systems Engineer role is a senior technical escalation point responsible for advanced troubleshooting, root-cause analysis, and the design, configuration, and deployment of solutions across cloud and on-premises environments. The position involves supporting infrastructure and security project delivery, collaborating with senior engineers, project managers, and technical leadership, and providing guidance to Level 1 and Level 2 engineers. The company is a growing Australian managed services and technology provider serving a diverse range of sectors, with a strong focus on security, documentation, and dependable service delivery. The role offers a range of benefits including medical insurance, home office and internet allowances, wellness support, and flexible work arrangements.
Must have
- Demonstrated Level 3 or senior systems engineering experience within an MSP or complex, multi-site IT environment
- Advanced troubleshooting expertise across Microsoft 365, Windows, cloud and on-premises infrastructure
- Strong knowledge of Microsoft cloud technologies, security, identity, endpoint and access management
- Solid experience with servers, virtualisation, networking, firewalls and infrastructure deployments
- Proven ability to own complex incidents, identify root causes and determine effective resolutions or escalation paths
- Experience contributing to or delivering infrastructure and technology projects from configuration through deployment
- Strong understanding of cybersecurity and compliance-focused environments
- Strong technical fundamentals with the ability to quickly learn new technologies and vendor platforms
- Ability to work autonomously while collaborating effectively with senior engineers, project managers and wider technical teams
- Strong written and verbal communication skills
- High standards of technical documentation and knowledge sharing
Nice to have
- Familiarity with the Australian Essential Eight is strongly preferred; exposure to ISO-aligned, DISP, SOCI or comparable environments is highly regarded
- MSP experience is preferred, although candidates from sophisticated internal IT environments may also be considered
- Exposure to VMware, SD-WAN, Starlink, remote-community networks, IoT, cameras, alarms or building systems is advantageous
- Experience with PSA, RMM and knowledge-management platforms is desirable
Technologies
- Azure
- Cybersecurity
- Datadog
- Microsoft Entra ID
- Firewall
- Fortinet
- Google Workspace
- Hyper-V
- Intune
- Microsoft 365
- SaaS
- SD-WAN
- SharePoint
- Virtualization
- VMware
- Wi-Fi
- Windows
Highlights
Salary is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). There are allowances for home office setup, internet, and gym/wellness. Flexible work arrangements are available, allowing work from home or office. The company reimburses for industry certifications and offers mental health support. Regular team events and recognition programs are part of the culture.
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