Lead Cloud Performance Engineer (A&D, Ultra HA/Exadata)
About the role
The Lead Cloud Performance Engineer at IFS is responsible for providing 24x7x365 support to customers in the Aerospace & Defense industry, focusing on Ultra High Availability (Ultra HA) Oracle Exadata environments. The role involves proactive performance monitoring, deep-dive diagnostics, tuning, and capacity management across Oracle Database, IFS application tiers, and supporting cloud and network infrastructure. Key responsibilities include handling performance-related technical issues, leading performance investigations, collaborating with stakeholders, maintaining documentation, and contributing to capacity planning and automation initiatives. The position requires strong experience in cloud computing, Oracle Database performance troubleshooting, and application performance monitoring, along with relevant technical and soft skills. IFS offers a global, diverse, and flexible work environment with a commitment to sustainability and innovation.
Must have
- A university degree or an equivalent professional qualification in Software Engineering, Computer Science, Information Technology or similar.
- Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool.
- Experience in ITIL, ISO 20000, or a similar IT service delivery framework.
- At least 7+ years’ experience in cloud computing services, enterprise IT delivery services or similar, including demonstrable experience troubleshooting performance in production Oracle Database and enterprise application environments.
- Understanding the low-level concepts in Cloud computing.
- Oracle Database performance monitoring and troubleshooting, together with application performance monitoring, are essential for this role. The successful candidate will additionally have at least half of the remaining skills below, or a suitable professional grade qualification.
- Cloud service administration and operations (Azure, AWS & GCP).
- Demonstrate proficiency in debugging complex applications.
- Linux Server administration.
- Network administration.
- Oracle Database administration, with strong monitoring, performance diagnostics and troubleshooting skills (AWR/ASH/Statspack, SQL and execution plan tuning, wait event analysis, Oracle Enterprise Manager).
- Working knowledge of Oracle Exadata and high-availability architectures (RAC, Data Guard, ASM), including their performance characteristics.
- Application performance monitoring and observability instrumenting, analyzing and tuning application-tier performance.
- Hands-on experience with Elasticsearch, Grafana, Open Telemetry or comparable APM/observability tooling (for example Dynatrace, AppDynamics, New Relic, Prometheus).
- Web Server administration (Wildfly, WebLogic & Nginx).
- Kubernetes/Docker operations and administration.
- BASH/PowerShell/Terraform/Ansible scripting usage.
- Ability to work to deadlines and targets.
- Ability to manage own time efficiently and effectively.
- Ability to work in international, multi-disciplined, cross-functional teams.
- Flexibility to work to deadlines and needs of the role.
- Ability to read and understand technical documentation written in English.
- Ability to mentor and provide a good role model for junior team members.
- Problem-solving skills and the ability to change approach based on information gathered during the process.
- Good communication and interpersonal skills.
- Strong organizational skills and ability to multi-task.
- A positive team player with a can-do attitude.
- Excellent verbal and written communication skills in English.
- Ability to self-learn and quickly understand new and changing technologies in a fast-moving service driven technology landscape.
- Proactivity and ownership of work items in all aspects of the technical and team role.
Technologies
- Ansible
- AWS
- Azure
- Bash
- Docker
- Dynatrace
- Elasticsearch
- GCP
- Grafana
- IFS
- ITIL
- Jira
- Kubernetes
- Linux
- New Relic
- NGINX
- Observability
- OpenTelemetry
- Oracle
- PowerShell
- Prometheus
- ServiceNow
- SQL
- Terraform
- WebLogic
Highlights
The role supports hybrid and flexible work arrangements to accommodate diverse needs and lifestyles. The position is part of a shift operation providing 24x7x365 support. The company values diversity, inclusion, and offers opportunities to work in a global team. No specific application deadline or visa requirements are mentioned.
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