Cybersecurity Products - Support Engineer
About the role
The Cybersecurity Products Support Engineer is responsible for executing rollout and implementation projects related to cybersecurity, conducting phishing campaigns and analyzing results, and contributing to security awareness campaigns for overseas customers. The role involves investigating customer-reported incidents, fulfilling service requests in security awareness domains, preparing and maintaining internal service documents, and performing health checks and real-time monitoring of operational systems to proactively identify issues. The position is suited for graduates in Computer Science, IT, Cybersecurity, or related fields with at least 2 years of application support experience, strong customer management and presentation skills, and a dynamic approach to challenges.
Must have
- A graduate in Computer Science, IT, Cybersecurity or a related degree.
- Minimum 2 year experience in Application Support.
- Able to manage customer expectations under challenging circumstances.
- Good presentation skills & ability to drive meetings professionally.
- Dynamic & willing to take challenges to cater for the customer base with full potential.
- Willing to work on a roster basis to cater different regions & timezones of the globe.
Nice to have
- Having exposure to cloud technologies such as AWS is beneficial.
Technologies
- AWS
- Cybersecurity
Highlights
The role requires willingness to work on a roster basis to support different regions and time zones globally. Exposure to cloud technologies such as AWS is considered beneficial.
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