Engineer - Systems - Managed Services (Fixed Term)
About the role
The Engineer - Systems - Managed Services (Fixed Term) role is responsible for providing advanced L2/L3 technical support and serving as the final escalation point for complex technical issues within managed services. The position involves administering and troubleshooting Windows Server environments, Microsoft Entra ID, Microsoft Azure, Microsoft 365 services, Microsoft Intune, and endpoint management solutions. Additional responsibilities include developing PowerShell scripts for automation, managing virtualisation environments such as VMware and Hyper-V, and ensuring compliance with ITIL best practices. The role also includes mentoring junior engineers, maintaining technical documentation, and collaborating with clients and vendors to ensure effective service delivery. Candidates should have at least 5 years of experience in IT infrastructure or technical support, preferably in an MSP environment, and demonstrate strong hands-on skills across the relevant Microsoft and virtualisation technologies.
Must have
- Possess a minimum of 5 years of experience in IT infrastructure or technical support, preferably within a Managed Services Provider (MSP) environment
- Demonstrate strong hands-on experience in Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft Entra ID administration
- Possess advanced administration and troubleshooting experience across Microsoft 365 services
- Have practical experience in Microsoft Azure administration and hybrid cloud environments
- Demonstrate strong PowerShell scripting and automation skills
- Possess hands-on experience with Microsoft Intune, Microsoft Defender, and modern endpoint management solutions
- Demonstrate knowledge of VMware, Hyper-V, enterprise backup solutions, storage technologies, and disaster recovery
- Have experience using IT Service Management (ITSM) platforms such as ServiceNow and working within ITIL-aligned service delivery environments
- Demonstrate strong analytical, troubleshooting, communication, documentation, and customer service skills
- Possess the ability to take ownership of complex technical issues, manage escalations effectively, and work both independently and collaboratively
Nice to have
- Relevant Microsoft, Azure, infrastructure, security, or ITIL certifications will be considered an added advantage
- Microsoft Azure Administrator Associate (AZ-104) certification will be considered an added advantage
- Microsoft 365 Administrator Expert (MS-102) certification will be considered an added advantage
- Microsoft Identity and Access Administrator Associate (SC-300) certification will be considered an added advantage
- Microsoft Endpoint Administrator Associate (MD-102) certification will be considered an added advantage
- Windows Server Hybrid Administrator Associate (AZ-800/AZ-801) certification, where applicable, will be considered an added advantage
- ITIL 4 Foundation certification will be considered an added advantage
Technologies
- Active Directory
- Authentication
- Azure
- DHCP
- DNS
- Microsoft Entra ID
- Hyper-V
- Intune
- ITIL
- Microsoft 365
- OneDrive
- PowerShell
- Microsoft Purview
- ServiceNow
- SharePoint
- SSO
- Virtualization
- VMware
- Windows
- Windows Server
Highlights
This is a fixed-term position. Relevant Microsoft, Azure, infrastructure, security, or ITIL certifications are considered an added advantage.
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