Application Support Specialist
About the role
The Zoho Applications Support Analyst will be responsible for administering and configuring Zoho applications such as Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator. The role involves developing automation solutions using Zoho Deluge scripting, supporting integrations and third-party API connections, and delivering data-driven insights to improve business performance. The candidate will also provide day-to-day support for platform issues, manage user access, and collaborate with stakeholders to translate business needs into effective Zoho configurations. Maintaining documentation and supporting continuous improvement initiatives are also key aspects of the role. The position is with InTalent Asia's client, based in Colombo 15, Sri Lanka, with a hybrid work arrangement and salary paid in USD.
Must have
- Bachelor's Degree in Computer Science, Data Science, Information Systems, or a related discipline.
- Minimum 2 years of experience in Zoho development, administration, or a related role.
- Strong proficiency in Zoho Deluge scripting, including custom functions, webhooks, and scheduled functions.
- Hands-on experience with Workflow Rules, Blueprints, Zoho Flow, Orchestly, and process automation.
- Strong Microsoft Excel and data analysis skills.
- Familiarity with Business Intelligence and dashboarding tools.
- Experience working with REST and SOAP APIs.
Nice to have
- Exposure to Zoho Zia (Zoho AI) or SalesIQ chatbot/bot-flow implementation will be an added advantage.
- Zoho certifications such as Deluge Certified Developer, Creator Certified Developer, or CRM Administrator will be advantageous.
Technologies
- CRM
- Data Analytics
- Data Science
- Excel
- SOAP
- Webhooks
Highlights
Applications can be submitted via 'easy apply' or by sending a resume to recruitment12@intalent.asia. The salary is paid in USD. The work arrangement is hybrid and the location is Colombo 15, Sri Lanka.
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