Technical Account Manager/ Customer Success Manager
About the role
The Technical Account Manager / Customer Success Manager will be responsible for guiding new clients through the onboarding process, ensuring successful implementation and adoption of the company's software platform. This hands-on, client-facing role involves technical troubleshooting, account management, and ongoing client relationship ownership after go-live. Key responsibilities include leading client implementations, providing structured onboarding, troubleshooting product issues, translating client needs for the product team, running client check-ins and training, tracking usage and adoption, acting on churn risk, identifying expansion opportunities, and collaborating with sales and product teams. The role requires strong technical and communication skills, experience with SaaS platforms, and the ability to manage client relationships effectively. The position is based in Sri Lanka and offers direct employment, competitive salary, professional development, and long-term growth opportunities.
Must have
- An undergraduate or graduate degree in Computer Science, Information Technology, Business or a related field, or an equivalent qualification
- 5+ years of experience in technical account management, customer success, client implementation or a similar client-facing technical role
- Proven experience taking clients from signed to live, including setup, configuration, data and integrations (mandatory)
- Strong technical aptitude to troubleshoot software issues and translate client needs into product requirements (mandatory)
- Experience owning day-to-day client relationships, including training and support (mandatory)
- Experience tracking product usage and acting on churn risk (mandatory)
- Experience identifying expansion opportunities and working with sales to convert them (mandatory)
- Excellent written and verbal communication skills, with confidence presenting and training clients
- Based in Sri Lanka and available for full-time work
Nice to have
- Experience with SaaS platforms and CRM or customer success tools is advantageous
Technologies
- CRM
- SaaS
Highlights
Applications are managed by Teams Squared on behalf of the client. Only shortlisted candidates will be contacted. The role requires candidates to be based in Sri Lanka and available for full-time work. Salary is competitive and paid in AUD. Professional development and ongoing training are provided.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka