Technical Officer - Service Operations Centre
About the role
The Technical Officer – Service Operations Centre is a 6-month contract role at Dialog Axiata Group, Sri Lanka’s leading connectivity provider. The position involves monitoring network performance, system alarms, and operational dashboards to ensure uninterrupted service availability on a 24x7 basis. Key responsibilities include troubleshooting and managing network and service incidents, serving as the first point of contact for operational issues, escalating critical incidents, performing first-level troubleshooting, and maintaining accurate operational records. The role also requires collaboration with engineering, field operations, and other teams to support seamless service operations and continuous improvement initiatives. Candidates should have a diploma in a relevant technical field and preferably 1-2 years of experience in IP networking or a related environment.
Must have
- Diploma qualification in Telecommunications, Computer Networks, Networking, Information Technology, or a related field (NDES, HNDE, NDT, or equivalent).
- Preferably 1-2 years of experience in IP Networking, Telecommunications, Network Operations Centre (NOC), Service Operations Centre (SOC), or a related technical environment.
- Basic knowledge of IP networking concepts, routing, switching, network monitoring, and fault management.
- Ability to perform first-level troubleshooting and effectively coordinate issue resolution with relevant technical teams and vendors.
- Strong analytical and problem-solving skills and the ability to manage operational incidents under pressure.
- Good communication and interpersonal skills, both written and verbal.
- Computer literacy and familiarity with network monitoring tools and operational processes.
- Willingness to work on a 24x7 shift roster, including weekends and public holidays.
- A proactive mindset with a strong commitment to service excellence, continuous learning, and operational effectiveness.
Nice to have
- Professional certifications such as CCNA or other relevant networking certifications will be an added advantage.
Technologies
- CCNA
Highlights
This is a 6-month contract position. Applicants are required to send their CV to careers@dialog.lk with the subject 'Technical Officer – Service Operations Centre'. The role involves 24x7 shift work, including weekends and public holidays. Professional certifications such as CCNA are considered an added advantage.
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